Scenario 1: Hello, I was on your website, and I would like to get a quote for countertops. What do I need to provide to you?
Jane Stone [email protected] 231-555-1234
Scenario 2: Hello, I was referred by my neighbor, they had their countertops installed by you. I live in Spring Lake, and I would like to visit Muskegon to look at samples. Can you give me a recommendation? I have oak cabinets and would like to find something light but warm.
Tom Jones [email protected] 616-555-1234
Scenario 3: I really want Marin, but I was told that it is out of stock for 2 months.
Scenario 4: I currently live in Florida and will be moving back to Michigan, I was working with another fabricator, but I need countertops before I can move in, I will be moving back in 6 weeks, what are your timelines? I cannot go beyond that.
Scenario 5: When I purchased my countertops, I was told it would take 6 weeks and now you’re telling me 10 weeks this is unacceptable.
Scenario 6: My seams look really bad, and I want it fixed. I worked with your salesperson.
Scenario 7: The customer calls in, he had an install timeframe of 12-2pm it is now 4pm. They are upset and want to know where the installers are. They took the whole afternoon off to be there.
Scenario 8: I don’t live in Grand Rapids; can I see samples in Muskegon/Traverse City/Brighton?
Scenario 9: I live in Traverse City/Brighton can you send someone out to measure. I am not good at this, and I do not know what you’re looking for.
Scenario 10: I would like some samples; how do I get them?
Scenario 11: I was quoted by a Dealer; I am not having a good experience with them and would like to work direct.
Scenario 12: I made my payment; how come I do not have an install date yet?
Scenario 13: I live in Ohio do you install in my area?