CSR Assessment

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Question 1.
What is the square footage of a 60” x 36” island top?

Question 2.
What is square footage of the countertop in figure 1?

Question 3.
Please respond to the customer using the following information.

- Template Date: Thursday May 20th
- Arrival Window: 8:00am-9:00am.
- Material Selection: MetroQuartz Ice.

Customer Question:
Hello, my name is Bob and I am curious if you have a template date for me? I would also like to verify that we will be getting Arctic.

Question 4.
What is the longest edge in figure 2?

Question 5.
Using the provided estimating standards (figure 3); How many steel supports are needed on a quartz island top 100” x 48” with a 17” overhang?

Question 6.
Using figure 4, what is the total cost of the project?

Question 7.
Using figure 5, if the sink and Pristine Clean are removed from the quote, what would be the total cost of the project?

Question 8.
Please respond to the customer using the provided information below.

Customer’s Installation date is scheduled for Monday at 12:00pm, and no availability in the schedule to move forward. If it was rescheduled, it would be pushed to a later date.

Customer Question:
Hello, my name is Suzan, and I won’t be available at noon for my appointment. Is it possible for you to come around 9:00am?

Question 9.
How many seams are in figure 6? (click on the image to zoom in)

Question 10.
Using the Work Instructions (figure 7), answer the following true or false question.

The default process for LS Club Members if the customer doesn’t specify is to receive a 10% kickback.